Bank holiday opening hours

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Bank holiday opening hours

Apr 14, 2025

Our offices will be closed for the UK Bank Holidays in April and May.

That means we will be unable to reply to your enquiries on the following dates:

Friday, 18 April - Good Friday
Monday, 21 April - Easter Monday
Monday, 5 May - Early May bank holiday
Monday, 26 May - Spring bank holiday

If you have questions about your pension during this time, you can find lots of useful information across the website, including:

Blogs - to help you get to know your pension and support you on your journey to retirement
Read as You Need guides - offering in-depth information on a range of pension topics
A video library - featuring short films covering everything from tax to how to use the website
Frequently asked questions - with answers to some common pension queries

You can also log in to your myRPS account to manage your pension, access your documents and send us a message to be answered when we return.

If you are not already registered for a myRPS account, you can do so quickly and easily on the register page.

We will be open as normal on all weekdays outside of the bank holidays. Please check the get in touch page for further details.

What to read next...

Your pension newsletters

We provide regular newsletters to help you navigate your pension whether you're paying into the Scheme, not paying in anymore, or receiving your pension.

Check out the blog

Our blog gives you lots of insight and information to help support you on your journey to retirement.

Have your say with Platform

Register with Platform today to have your say in how we communicate with you and other members about your pension.

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Railways Pensions is powered by Railpen Limited
© Railpen Limited 2010-2025. Registered Office: 100 Liverpool Street, London EC2M 2AT
Each of Railpen Limited (registered in England and Wales No. 2315380) and Railway Pension Investments Limited (RPIL) (Registered in England and Wales No. 1491097) is a wholly owned subsidiary of Railways Pension Trustee Company Limited (Registered in England and Wales No. 2934539). Registered office for each company: 100 Liverpool Street, London EC2M 2AT. RPIL is authorised and regulated by the Financial Conduct Authority for some of its activities. The administration of occupational pension schemes is not a regulated activity. Full details about the extent of RPIL's authorisation and regulation by the Financial Conduct Authority are available from us on request.