Accessibility

Your myRPS account

You have access to a personalised online account, called myRPS, where you can easily manage your pension. If you haven’t done so already, you can register for your account. We’ve also included a video to help you through the process.

Once logged in, you can manage your pension with self-serve options and access guidance tools to help you plan for life after work.

Accessibility toolbar

The accessibility toolbar allows you to customise the website in a way that works best for you.

The toolbar can support everyone, but it is particularly helpful if you have visual, hearing, cognitive or neurodivergent needs.

The toolbar can be accessed from this website at any time. Just look for a blue circle with the person icon in it, which can be found near the bottom right of your screen.

Once you’ve found it, you can customise how the website looks and functions. Options include but are not limited to; 

• Changing font sizes
• Applying filters to help colour blindness
• Enabling text to speech, so you can hear the website content
• Modifying text and colour contrast
• Highlighting page links
• Pausing flashing animations
• A variety of language options

Just open the toolbar and click the option you need. You can select more than one at a time, but you do need to deselect any options if you don’t want to use them anymore.

There is also a ‘reset’ button which will clear all of the options you have selected. The accessibility toolbar will remember your preferences for the next time you visit the site. 

We have also added closed captions to our videos, where possible.

Our accessibility toolbar - frequently asked questions page has answers to some of the questions you might have about the accessibility toolbar. 

Virtual Assistant

The Virtual Assistant tool can answer a wide range of general questions. It may be particularly useful if you are not able to call us.

The Virtual Assistant can be accessed from this website at any time. Just look for a blue circle with a white smiling face at the bottom of your screen.

Simple language

We aim to make all of our content as easy as possible to read and understand.

If you prefer to use our website in a language other than English, you can use the accessibility toolbar to change it on this website.

Alternative formats

 You can request information in an alternative format by emailing Format@Railpen.com. We’ll consider your request and aim to support your needs as best we can.

If you’re already taking your pension, visit our YouTube channel to listen to an audio version of the Penfriend newsletter. 

Contact us

We are committed to meeting guidance and standards to ensure our services are accessible to all members and we are continually looking to evolve.

If you have been unable to find what you need, please call 0800 012 1117 / +44 1325 342 800 (international) or email csu@railpen.com.

Our staff are trained to listen, help and support you as best they can.