Help and Support

Tools, videos and content links

You can use the tools, videos and content linked below to help you understand your pension and manage it in a way that works for you.

Work out how much income you might need to pay for the retirement you hope for.

Detailed guides covering a wide range of pension topics. You can read them online or download them as needed.

A collection of videos to help you understand your pension, plan for retirement and more.

Got a question about your pension? You might find it's already answered in these FAQs.

How to report the death of a Scheme member and what happens before any death benefits are paid.

If you're a defined benefit (DB) member you can find some of the forms you might need here.

if you're an IWDC member you can find some of the forms you might need here.

An A to Z guide to some of the words and terms used in pensions.

What to do if you're not happy with our service and how we will handle your complaint.

How to contact the Scheme administrator, Railpen, if you can't find the answers you need online.