Get in touch

Contact your pensions administrator, Railpen

You’ll find a wide range of information about your pension across this website and in your myRPS account.

If you can't find the details you need online, or you need to speak to someone directly, please get in touch with your pensions administrator, Railpen, using the contact information below.

Emailing Railpen

For your security, we need to confirm your identity before we can respond to any emails. To help us do this quickly, please include the following in your email:

National Insurance Number or Pension Reference Number
Full name
Full address

You should also include at least 1 of the following:

Date of birth
Pension Reference Number, or National Insurance Number if you've already included your Pension Reference Number
Email address used to register for your myRPS account
Telephone number

We will reply to you within 10 working days of receiving your email. It may take longer if you don't include the information requested above.

Calling Railpen

Telephone: 0800 012 1117

International calls: +44 1325 342 800, charged at normal overseas rates.

The Helpline is open 8am to 5pm, Monday to Friday. It is closed on bank holidays.

When calling, please quote your Pension Reference Number. You can find this on the 'Membership details' page, under 'My Pension' in your myRPS account or on any correspondence from Railpen about your RPS pension.

Telephone calls may be recorded.

Writing to Railpen

You can write and send correspondence to:
Customer Services Team
Railpen
PO Box 300
Darlington
DL3 6YJ

Other ways to get in touch

You can follow us on Twitter for the latest news and information about your RPS pension. Join the conversation at @RPSPensions.

Check the reporting a death page if you need to report the death of an RPS member.

Our registered office is 100 Liverpool Street, London, EC2M 2AT, and we also have offices in Darlington - where the administration of your pension is carried out - and in Coventry. We're unable to offer an in-person service, however if you would like to contact us please use the contact details on this page.

What to read next...

Reporting the death of an RPS member

How to report the death of a Scheme member and what happens before any death benefits are paid.

Making a complaint

What to do if you're not happy with our service and how we will handle your complaint.

About the Scheme

Learn more about the Railways Pension Scheme (RPS) and the Trustee.

I'm here to help.

Railways Pensions is powered by Railpen Limited
© Railpen Limited 2023. Registered Office: 100 Liverpool Street, London EC2M 2AT
Each of Railpen Limited (registered in England and Wales No. 2315380) and Railway Pension Investments Limited (RPIL) (Registered in England and Wales No. 1491097) is a wholly owned subsidiary of Railways Pension Trustee Company Limited (Registered in England and Wales No. 2934539). Registered office for each company: 100 Liverpool Street, London EC2M 2AT. RPIL is authorised and regulated by the Financial Conduct Authority for some of its activities. The administration of occupational pension schemes is not a regulated activity. Full details about the extent of RPIL's authorisation and regulation by the Financial Conduct Authority are available from us on request.