Useful contacts

If you need help with your pension, wider finances or simply want to get in touch with railway-related groups and charities, there 's plenty of support available.

Find the support you need

There are many support groups, charities and other organisations that could help you with your pension, finances and day-to-day activities. 

The Scheme's administrator, Railpen

You can find more information about your pension across this website and when you log in to your myRPS account.

However, if you can’t find the details you need online, or if you have any questions or concerns about your pension, please contact Railpen. You can find contact details on the get in touch page.

An address book with a pencil shown on the front

Travel support

Rail Staff Travel (RST) 

RST provides rail staff travel facilities for eligible active and retired employees of the rail industry and eligible family members. It can help with queries about your entitlements to both UK and international rail services, fares and charges, renewal of cards, required ID and status passes. Railpen is unable to help with staff travel queries, so you should contact RST directly.
 
Email: rst@​raildeliverygroup.​com
Website:  raildeliverygroup.com/rst 
Write to: Rail Staff Travel, PO Box 72071, London, EC1P 1JD
Please include your full name and postal address in any correspondence so that RST is able to identify your Rail Staff Travel record and respond appropriately
Telephone: 0207 841 8274 (or +44 20 7841 8274 from outside of the UK)
Phone lines are open from 9.30am to 12.30pm on Monday, Wednesday and Friday (excl Bank Holidays). Phone lines are only for those without internet access. For other queries, you should find the information on the website, or you can e-mail using the address above.

Rail Delivery Group
Raildeliverygroup.com/rst
0207 841 8274
Get help with staff travel queries and entitlements to UK and international rail services, fares and charges and status passes.

Rail and transport groups

British Transport Pensioners Federation (BTPF)

The BTPF has provided a voice for those retired from the railway industry since 1948. Over the years, it has secured many financial benefits for members and their dependants, as well as improvements to their travel facilities. The BTPF also offers social activities through its branches across the UK. Membership is open to anyone who has been employed in any part of the British Transport Industry and costs a few pounds per year.  
Telephone: 0116 275 0730
Email: answers@btpf.org (general enquiries) or John@Harrisonhome.Force9.co.uk (National Chairman)
Website: btpf.org

Railway Employee & Public Transport Association (REPTA)

REPTA is open to active and retired rail and transport industry staff and families. For a small yearly membership fee, you can benefit from discounts or privilege rates on attractions, stores, holidays, hotels and insurance products.
Telephone: 01623 646789
Website: repta.co.uk

Rail-specific charities

Railway Benefit Fund (RBF)

The Railway Benefit Fund is an independent charity that supports railway workers and their families. It offers financial assistance, practical help and advice, all in strict confidence.
Telephone: 0345 241 2885
Email: info@railwaybenefitfund.org.uk
Website: railwaybenefitfund.org.uk

Railway Mission

The Railway Mission operates a chaplaincy service to staff from all sectors and levels of the railway industry and British Transport Police. The Mission offers the opportunity for friendship and the chance to talk face-to-face.
Telephone: 0771 897 1919
Email: support@railwaymission.org
Website: railwaymission.org
Write to: Railway Mission, Rugby Railway Station, Rugby, CV21 3LA 

Railway Benefit Fund
Railwaybenefitfund.org.uk
0345 241 2885
Support for current, former and retired railway staff and their dependents across the UK, including financial assistance, practical help and advice.

Residential and care homes

Woking Homes

This railway charity offers residential and respite care for former railway employees and their close family members. It aims to provide a secure, homely environment, where the wellbeing, comfort and safety of residents is of the utmost importance.
Telephone: 01483 763558
Email: administration@woking-homes.co.uk
Website: woking-homes.co.uk
Write to: Woking Homes, Oriental Road, Woking, Surrey, GU22 7BE

Other sources of support

Age UK

The UK’s largest charity for older people. Age UK has many local services, aimed at inspiring, supporting and enabling people to get the most from life. As well as offering information and advice, it also provides details of fundraising and volunteering opportunities, plus community events.
Telephone: 0800 0556112 (8am and 7pm)
Website:  ageuk.org.uk or ageuk.org.uk/scotland

MoneyHelper

MoneyHelper is a government-backed financial guidance provider, which includes Pension Wise. If you have any concerns about your finances, including managing debt and paying for long-term care, it can offer help online, over the phone or face-to-face.
Telephone: 0800 138 7777 for general money guidance or 0800 011 3797 for anything pension specific.
Website: moneyhelper.org.uk

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MoneyHelper.org.uk
0800 011 3797

Get free pensions guidance and information.

Gov.uk

The official website for the UK government, gov.uk offers clear information on a wide range of financial issues. The 'Workplace and personal pensions' section in particular addresses a variety of pension-based topics in a handy A to Z list. There is also a separate section on the State Pension.
Website: gov.uk

What to read next...

Updating my bank details 

Have you changed your bank or building society? Let us know so we can make sure your pension is still paid.  

Get in touch

How to contact the Scheme administrator, Railpen, if you can't find the answers here or in your myRPS account.  

My pension when I die 

Find out about death benefits and how to report the death of a Scheme member.