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There is a lot of information on this website about your pension. However if you can't find the answer you're looking for or you need to send us some information, you can now get in touch with us by filling out a new contact form.

By logging in to your account and sending us a message, the information we need is all in one place and sent securely.

To send us a message, log in to your myRPS account and click the 'Contact us' button under the 'Need help? Send us a message' section on the dashboard.

The new Contact Us form

First you need to select from a range of options that best fit your query:

You'll get a choice of options:

and then some secondary options:

Once you've selected your options, you'll be offered some guidance that may help answer your question:

If you still need to get in touch with us, click 'Next'.

Before you start writing your message to us and uploading any documents you want to send to us, you need to check a few things. 

At the top of the form you'll see the scheme you're a part of highlighted. If you have multiple schemes/sections, you can use the scheme switcher at the top of this page in the left-hand corner to switch to the one that relates to your question.

You'll also see your registered email address and you should tick the box labelled 'Is this information correct?' if that's the email address you'd like to use for future correspondence.

If the email address isn't the one you want to use, and you'd like to update it, go to the 'My Details' section under 'Account Security'.

You also need to let us know if your query relates to a request that's already ongoing. If you select 'Yes', it would be useful to us for you to put any details you have about this in the 'Enquiry Details' box below.

Once you've filled out the 'Enquiry Details' box and also, if needed, uploaded the files you want to send us, click 'Submit'.

What happens after you send us a message

Once you've sent us a message, you'll be taken to a confirmation page. You should receive a response from us within two weeks, however depending on the nature of the request this may take longer.

You can use the buttons on the confirmation page to navigate to another area of the website and continue managing your pension, as well as return to the beginning of the form to submit another request.

Why you need to be logged in to your account before you can send us a message

Logging in to your account adds an extra layer of security when contacting us. The information you're sending us is all in one place, and you will have already used two-factor authentication to log in to your account, so we know it's you.

The security of your data is very important to us, and we want to make sure that information about your pension is sent to us as securely as possible.