Contact us 

Use the details below to get in touch if you have any questions or concerns about your pension.


For your security, we need to confirm your identity before we can respond to any emails. To help us do this quickly, we would be grateful if you could include ​three of the following items of personal information in your email:

  • Date of birth
  • National Insurance number
  • Pension reference number
  • Full name
  • Full address


We will reply to you within ten working days of receiving your email. Please note that without the above information, unfortunately it may take longer.

Telephone0800 ​012 1117 (open 8am to 5pm Monday to Friday)

International calls: +44 1325 342 800 charged at normal overseas rates.

When contacting Railpen, please quote your pension reference number. You can find this on the 'Membership details' page, under the 'My Pension' section of myRPS or on any correspondence from Railpen about your RPS pension.

Please note that telephone calls may be recorded.

Write to:
Customer Services Team
PO Box 300
Darlington DL3 6YJ